The Final Four is approaching this weekend, which means it is time for another sports-related blog post.

While we can’t get enough of March Madness here at Delegator – let’s just say office lunch breaks tend to last a little longer in March – we have picked up on a couple of lessons from the Tournament that we can apply to our own line of work.

1. Depth

To make a run in the NCAA tournament, you will need contributions from your starters and bench alike. Depth allows teams to survive and advance when their star player gets in foul trouble or doesn’t have the best shooting night.

Maybe Google AdWords is the bread and butter of your business. But what will you do when competition increases and you can’t squeeze the same ROI out of paid search? You’ll need to have a backup plan to drive that traffic and sales (a blog , email marketing, etc.)

2. Consistency

To get to the coveted Final Four, your team has to play at a high level and maintain it for two weeks. No one remembers the first weekend blowouts if they’re followed by a poor showing in the second weekend (sorry Duke fans).

Duke loses

Schaudenfreude

Consistency for an online business means maintaining a steady stream of revenue from your site. Sure, you might see some big numbers around Christmas if you’re an ecommerce site, or around other sales and promotions. But the key to sustaining an online business is consistency. This means always staying visible, by periodically refreshing content on your site, updating your Facebook status, and tweeting, among other things.

3. Experience

With all due respect to Brad Stevens, the conventional wisdom is that experience matters in the NCAA Tournament. There are countless examples of veteran teams outshining talented, but young teams in the Big Dance. Does anyone think VCU makes their Cinderella run without starting 4 seniors and a junior?

Experience is important in e-marketing as it can help you to navigate the inevitable challenges you will face. In the e-marketplace, we face challenges all the time. After all, we are unavoidably reliant on search engines and social media platforms for a lot of our business, and having SEO experience allows us to adapt when Google or Facebook rolls out their latest change. Instead of panicking when this occurs, an experienced online marketing team will be able to analyze the change, assess how it will affect their business, and devise a strategy moving forward.


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A recent analysis shows that only 50% of the top million websites have Google Analytics tracking code. This begs the question: What are the other half of websites doing? To those who work in Analytics on a daily, or at least weekly basis, this is a serious question. With the growth of social networks and e-commerce, it would seem that at least a majority of website owners would place a premium on insightful information about their website.

To be sure, there are other Analytics software packages that will track useful data about website visitors. But most of these packages are expensive – Google’s is free – and many lack the intuitive interface of Google Analytics that makes all that mess of data clean and actionable. And now that Google’s tracking code is asynchronous, site speed is no longer a reason to eschew Analytics.

So what are these 50% of website owners thinking? Quick answer: They aren’t.

The Other Half

Poor, destitute... and lacking actionable insights from their website

A straw poll of small business owners with websites would probably reveal that a lot of them have never heard of Analytics and don’t know the wealth of information that can be made available to them at no cost. What to do now? Well, we did make getting the word out about Google Analytics one of our New Year’s Resolutions.

Stay tuned for a series of posts in the coming weeks on how to get the most out of Analytics for your business or blog. But in the meantime, go ahead and create your Analytics account, and join the soon-to-be majority of websites in the knowledgeable class.


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The MLB playoffs are in full swing now, with a no-hitter and the retirement of a legend highlighting the first round. A couple of weeks ago I began a post comparing our online marketing services to a baseball lineup. You can read the post for a full rundown of the first five spots in our lineup, but I’ll list them here again.

  1. Google Analytics
  2. SEO (site review)
  3. Content Writing
  4. Google AdWords
  5. Social Media

And, without further ado, the back half of our E-Commerce Starting Lineup:

6.  Local Search Marketing

  • In the major leagues, there is no room for a weak spot in your lineup. So at #6, we roll out a local search marketing plan, revolving around Google Places, Maps, and Earth, along with the newly released Facebook Places. With a strong organic and paid search outlook as well as social media integration, you might think your site has enough to sustain sales. The rules of the game are always changing though, and local search’s market share is growing faster than any of the aforementioned areas.

7.  Affiliate Marketing

  • Affiliate Marketing is a specialist hitter, not strong enough to be placed higher in the order, yet valuable enough to make the starting nine. To extend the analogy further, we might call this our Designated Hitter. Just as the DH only exists in the American League (not the National), affiliate marketing is almost exclusively the domain of e-commerce sites (and rarely useful in service-based sites). Still, it makes the cut because of its role as a power hitter, a true driver of sales (RBIs).
Bobby Cox

Goodnight, sweet prince.

8.  Web Design/Development

  • Web design and development are good back-end services that clean up some of the work of the heavy hitters and lead in to our #9 hitter. If your site isn’t converting as well as you’d like, a few design tweaks can give it a boost. We are well-versed in web usability best practices and have advised many clients on ways to improve their site’s conversion rate.

9.  A/B and Multivariate Testing

  • Our last batter, and perhaps most effective, is multivariate testing. Once everything else is in place (top-level marketing goals, organic search strategy, paid search strategy, social media, local/mobile engagement of users) it is time to test and check everything to ensure that the marketing achieves optimal results. In baseball, the #9 hitter is not the most powerful; indeed he may often lay down a sacrifice bunt to advance a previous batter. This is the type of marginal improvement we see in Multivariate Testing. Whether it be a landing page, a homepage design, or an AdWords ad, testing and tweaking is a process of constant improvement.

Google Apps (pitching staff)

  • 2010 is the year of the pitcher in baseball and every team needs a good pitching staff to keep up. You don’t rely on your pitchers to score runs, but you need them to win games. Google Apps fills this role in a business. After all, you need email, a calendar, and data storage, and Google Apps is all of that and more (documents, chat, video, sites, etc.). Other platforms like MS Exchange are clunky, unreliable, and not easily scalable. Google Apps gives your business the data security you need combined with the collaborative tools that make everything else in day-to-day operations run more smoothly.

Of course, this is just one way to structure our services and we’ve seen a variety of different lineups among our clients. But we know e-marketing can be overwhelming to some, and we think this will be a welcome template to those who want to get into online marketing but don’t exactly know where to start. Now we’ll start thinking about our football post…