On May 7th, the Mozilla Privacy Blog announced that Google Secure Search has become the default standard in the Aurora build of Firefox.

Aurora is step 2 of 4 in the development cycle of the Firefox browser. This feature was announced weeks ago, but at the time was only in the Nightly development version of Firefox, a place where experimental changes are often tested and discarded. The move to the next development stage signals that Mozilla does intend to roll out this change in a future version of Firefox. You can read more about that, but the short version is, we can expect this to be the default search in the stable version of Firefox in 12-18 weeks

What does this mean for site owners and SEO’s? It will almost certainly mean a dramatic spike in (not provided) keyword data as Firefox is one of the most popular browsers in the world, with 35-38% of usage share in the US.

Many site owners are already seeing 15 or 20% of the search referral data as the dreaded (not provided) “keyword”. It is difficult to guess, but this number could be as high as 50-60% on some sites, when combining (not provided) data from logged in Google users as well as anyone using Firefox.

When the (not provided) referral data was introduced in October 2011 some site owners and SEO’s suggested that Google might be motivated purely by profits because all PPC keyword data can still be accessed anyone using Google Adwords. With the news that Google is paying the Mozilla Foundation $300 million a year to be the default search engine in Firefox, some people are questioning the Mozilla Foundation’s real motives with this move.


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On April 17th, Google announced they were rolling out updates to Rich Snippets that includes support of product rich snippets globally. For any webmasters out there that haven’t implemented this simple HTML markup on their site, this should be your last call.

(If you’re unfamiliar with Rich Snippet Markup, here is the 60 Second Intro from Google)

Fortunately for all of us, Google, Bing, and Yahoo have agreed to support a common standard in micro data formatting. The http://schema.org/ resource outlines most of the various tags that can be added, and provides clear documentation.

Google has also provided a Rich Snippet Tool to allow developers to test exactly how their markup will appear in the Google SERP’s before pushing it live.

On Ecommerce sites rich snippets can include price, reviews, star ratings, brand, categories, and breadcrumbs. One study showed a 150% improvement in Organic CTR.

Content Based Websites aren’t left out though. You can add the rel=author tag to show your picture and name in the search results next to the article. Barry Swartz at SearchEngineRoundtable outlines how authors are getting a better CTR simply by changing their picture!

If you still don’t appreciate the value of rich snippets, SEOMoz produced a definitive Q&A on the subject that’s worth a read. It might convince your boss to let you get started!


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(In case you missed it: Part 1 of 2)

“All in the game, yo. All in the game.” – Omar Little

Omar Little - All in the Game, Yo

At the end of the day, SEO is a kind of game. It’s a very serious game with billions of dollars riding on it, sure, but it’s a game nonetheless. There are rules and strategies that work – that have been proven to work for years. Even when the rules change (aka Google gets a big idea), smart players simply work to familiarize themselves with and exploit the new playing field.

There will be bumps in the road (there may also be a few boxes of Honey Nut Cheerios and bags of cash dropped from on high), but dogged and intelligent pursuit of organic power using the rules that search engines created and SEOs have trail-blazed is a surefire route to success.

“I want my corners.” – Avon Barksdale

Stringer Bell believed in a new kind of game – the game beyond the game as he memorably put it – and he stopped believing in the importance of territory. It was a classic case of vision becoming unmoored from reality. Yes, in a perfect world Stringer’s strategy might have worked, but in the real world it was always going to be a flop. Owning the corners was a fundamental building block of the drug trade in Baltimore – you couldn’t divorce them from the rest of your strategy. The same idea can be applied to SEM; you’ll never get anywhere unless you execute on fundamentals. You’ve got to have your corners.

There are dozens of aspects of SEM that all contribute to a better organized and optimized web presence. There are a hundred ways to make your online presence more visible, more effective, and more profitable. But there are a few rock solid fundamentals that absolutely every SEM effort will fail without.

  • Content
    • Without it, you don’t exist to search engines.
  • Site Structure and Speed
    • Without it, you don’t exist to Google.
  • Analytics
    • Without it, you are flying completely blind.

Without those basic building blocks in place, nothing else you do is going to work the way it should, or the way you want it to. There is a game beyond the game, there surely is – but you’ve gotta have your corners.

“‘Failure to properly identify myself as a police officer.’ Sounds like what I was guilty of most of my career, actually.” – Detective Roland Pryzbylewski


Prez was not natural police. He got on the force because his father-in-law was a higher up in the department, he was unable to control his fear in the field, and he consistently failed to take his situation as seriously as he should. He just wasn’t a good cop – he wasn’t cut out for it.

But he was a fantastic teacher. After being drummed out of the force he ended up working in Baltimore public schools and making a real difference. It was a match for his skill set – it was his calling.

We see this happen a lot with e-commerce sites. They can get carried away chasing rankings and traffic for terms that aren’t their real strengths. If you’re a company that makes vacuum cleaners, then focus on selling vacuum cleaners! Don’t waste time and money trying to rank for other items that are insignificant in the larger scheme of things, and which are inferior products to your main offerings. Know thyself, and do what you do when you do what you do.

“A man got to have a code.” – Omar Little/Bunk Moreland

Perhaps the most quoted line from The Wire. It expresses the moral center of the entire show – that a man must have a personal code of conduct that transcends the law, and any traditional or makeshift authority or set of rules. It’s an acknowledgement from Omar that there is indeed a “game beyond the game” – but it’s not about what Stringer thought it was. It’s about integrity.

We would argue that’s the primary value of an SEO company as well.

At Delegator we don’t do black hat SEO – while it may pay off in short term results, we know it’s a losing strategy in the long game and a threat to the businesses of our clients.

We track and keep our clients apprised of their organic and PPC results at all times – good or bad. That keeps us accountable.

We assign an account manger for each client so that communication never breaks down, and there’s always someone looking out for your best interests with skin in the game.

We believe in comprehensive packages that keep us flexible, rather than monthly draws on your bank account for services you might not need anymore or that may have become less important to your business.

It’s all in the game, yo. All in the game.


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Facebook switched company pages to the newer timeline format on March 30th.  Chances are you aren’t jumping for joy.

Although many users have expressed much disappointment over this non-optional transition, history has shown that the controversial changes made by Facebook to its interface end up being accepted by Facebook’s enthusiastic user base, and we think that this transition will be no different.

Here are 5 areas that you must pay attention to for your brand to thrive within the new timeline:

1. Cover Photo

  • This is the most visible and important part of your new brand profile.  This image will be the first thing that users see when they visit your site.  The sheer size and proportion of the page that your cover photo represents means that it will be a major contributor to users’ first impressions.

Red Bull Facebook Cover Photo

Tips:

  • Use a high resolution image for your cover photo.  A pixelated cover photo is extremely unprofessional and detrimental to your brand.  Pictures taken with a smart phone will appear pixelated in this shot.
  • The ideal cover image shot will be 851 pixels wide by 315 pixels tall.

2. Landing Tab (or lack thereof)

  • The most obvious change to typical business pages is the elimination of custom landing tabs.  Before, many businesses would set up their page so that new visitors had to click ‘like’ on a custom landing tab before they had access to the rest of that businesses’ content.  With the new format, your company’s timeline will be the default landing page, with no other options.

Tips:

  • Tabs are now located towards the right of the profile, under the cover image, and look like small thumbnail photos. Get creative with these thumbnails! You can use any image you’d like for your tabs, and also can arrange them in any order.
  • The ideal tab image size will be 111 pixels wide by 74 pixels tall

3. ‘Pinning’ Important Content To The Top Of Your Timeline

  • Facebook has never been known for subtle inclusion of competitors’ features, and the ability to pin content to the top of your profile is another example of a trendy addition.  Playing off of the wildly popular Pinterest, Facebook now allows brands to pin featured content to the top of their timeline for seven days.Facebook Pin Image

Tips:

4. Private Messaging

  • A new and welcomed addition to the Facebook timeline is the ability to send private messages with users.  This feature must be turned on in your page settings, and once that’s done, you may communicate with people who have liked your page. This feature makes it easier and more private to resolve conflicts with customers and users.  An interesting note is that you can ONLY respond to a message that has been sent to you.  You cannot initiate a private conversation.

Tips:

  • If your business has the resources to respond quickly to all incoming inquiries, then enable this feature.  If your page is only being checked by an admin once in awhile, disable this feature as to not upset users that become impatient from a non-response.
  • Details on exactly how to enable this function can be found here

5. Milestones

  • With Facebook Milestones, you can add important events in your company’s history to your timeline.  This is an excellent way of better telling your story.  Please note that these milestones can date back to before Facebook even existed, so start from your ribbon cutting and add signature events that make your company special. Goodwill Milestone Example

Tips:

  • Milestones are best relayed using multiple forms of media. Name your event and add a location, date, text description, and photo to best communicate these company milestones.

We hope everyone has a smooth transition.  If you have any questions, feel free to leave a comment below!


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The Wire is everyone’s favorite show for a reason. A deep well of characters, a sprawling narrative that felt intimate and alive, a searing critique of the drug war and a top to bottom post-mortem on the heart of a once-great city. It could only be described as, well, “Dickensian.” Sorry, Gus!

The Wire was one of those shows that kept you on the hook with long-developing plot lines (investigations, mergers, a series of major news reports) that typically extended over an entire season. It also delivered incredible quotes and moments of drama and comedy on a weekly basis – sometimes both in the same scene. It’s what gave the show its weekly entertainment punch to go along with its historical level of sophistication and “reporting.”

Here at Delegator we’re big fans, and we even started using some of those quotes around the office to reference some of the things we were doing for clients related to AdWords, SEO, Analytics, and more. With a recent upswing in attention on the show (thanks Grantland!) we thought now might be a good time to share with our clients and readers what we’ve been talking about for years. Search Engine Marketing – As Explained by the Cast of The Wire. Sheeeeeeee…

“When you take a shot at the King, you best not miss.” – Omar Little

Omar Little

Taking aim at the number one Google ranking is a formidable task. That’s especially true when you happen to be going up against another entity that a) has a clearly more relevant relationship to the keyword than you do or b) can spend you under the table. Unfortunately for most companies, it’s not a realistic goal.

Now that doesn’t necessarily mean you shouldn’t try, or shouldn’t at least set it as your goal. Sometimes toppling the king is easier than you thought (just ask Marlo). But more often than not, as Wee-Bey found out, you end up eating chicken salad across from Bunk and McNulty. What is realistic for most companies is getting a few corners of their own – corners the big boys  might not know about. The way to do this in SEO is by investigating and then investing in long tail keywords. Maybe Huge Company X has the market cornered on “The Wire Posters,” but you could get a real foothold in “Michael K. Williams Posters,” “Omar Little Wire Posters,” or “Omar Little Season 5 Posters.” You won’t get quite as much traffic as you would for a generic term, but the traffic you do get will be specific, and motivated to convert.

The only way to achieve a ranking like that for a competitive keyword is perfect preparation, determination in the form of time and money, and luck.

“Look the part, be the part.” – Proposition Joe

Proposition Joe

Joe came in for some ridicule from Avon when he showed up to the annual East/West showdown in full “Pat Riley” suit and tie regalia, but his commitment to looking like a “real” basketball coach helped him coach with more authority and confidence. In other words, getting the look right helped him get the job right. That, and a hired ringer. This is a lesson that can be easily applied to SEM.

Everything starts with your site design. A newcomer to your site should immediately be able to understand what you’re about and trust that you can deliver the goods. Building that initial trust element and creating a homepage that effectively funnels users to the pages you want them to hit is a complicated, multi-faceted process, but it’s a time and design investment well worth making. When you look like a “real” site, you’ll see yourself start to perform like one.

“Our job is to report the news, not manufacture it!” – Gus Haynes

Gus Haynes and Scott Templeton
Season 5 of The Wire was about the breakdown of professional ethics within the main character, Detective Jimmy McNulty, as well as the august offices of the Baltimore Sun (where series creator David Simon began his career as a journalist). McNulty, frustrated with the lack of institutional support for his wire investigations, (SPOILER ALERT) fakes the presence of a serial killer by “adjusting” bodies post mortem. Scott Templeton, a hotshot up and comer at the Sun, began his career making up innocuous stories about wheelchair bound children going to Orioles games, but he eventually begins to stretch the truth about the serial killer case – he is the only reporter the “killer” ever contacts.

In the end McNulty loses his badge and Templeton wins a Pulitzer.

When you go with “black hat” SEO – SEO that attempts to get around Google standards and practices through any one of a dozen illicit strategies – you’re taking the same chance. Maybe it will work, you won’t get caught, and your business will go up, up, up. But maybe you’ll get caught, blacklisted, and penalized indefinitely in the organic results, crippling and even killing your business. Is that really a chance you want to take?

At Delegator we only do “white hat” SEO. Be very careful before getting in bed with any firm that doesn’t, and make sure that if you’re running your own SEO operation you don’t cross the line. It’s not worth risking your entire business.

“If Snotboogie always stole the money, then why did you let him play?”

“Got to. This America, man.” – McNulty and Man on Stoop


Anybody can play the AdWords game. Doesn’t matter if they don’t understand it, try to cheat it, or run their accounts into the ground. Because it depends on the quality of your site much less than the value of your dollar, it’s as open as it gets in the land of SEM. The only thing you need to play is money – Google allows you to set up your account and start spending faster than you can run down to your neighborhood game of bones (though your ROI is likely to be higher with Google). You will almost certainly need an expert to guide you through the weeds with no pain and plenty of profit.

Active AdWords management is the best way to navigate the choppy waters of paid search. Active management means going in every day and making changes, re-organizing, raising and lowering bids, and identifying and exploiting new best practices. That’s the only proven way to consistently stay ahead of the curve when it comes to the wide open AdWords game.

Come back for more Wire action next week!

Part 2 of 2.


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With great patience, we’ve all been waiting for Google Analytics to roll out new features on its swanky, contemporary interface. As the resident analyst here at Delegator, I admit I was wary of the new Analytics when it first appeared this past fall. I compulsively clicked  the “Old Version” option in the top navigation bar upon logging in for a couple of weeks, but I gradually (begrudgingly) trained my eye to the new look and feel. And as any good love story goes, distaste slowly transforms into bedazzlement for my new GA beau as each refined feature appears.

New Feature Improves Productivity

The first thing that stood out to me on the new interface was how much more user-friendly it is than the old version, which meant it didn’t appear to be quite as analyst-friendly as I desired. It was easier to find the quick hit metrics, but I didn’t initially see how the layout was as conducive to cross-metric analysis. As each new feature is released, however, I find my worries falling away one-by-one. There are a couple of highlights worth noting already, and they haven’t even rolled out the custom reporting PDF or email features yet (hint hint)!

1. Multi-Channel Funnels

Most notably, the multi-channel funnel feature has improved my traffic sources-conversion analysis beyond compare. I’ve singularly used this tool to optimize a small AdWords account within the past month, which resulted in truly staggering ROI results. For companies with fewer conversions, having this ability to optimize for assisted conversions adds a level of unprecedented refinement to data analysis that I didn’t even think to request.

2. Converting Standard Reports Into Custom Reports

I’m trying not to go too crazy on this one. When I saw the “Customize” option in one of the Standard Reports tabs, I gasped thinking of the endless reports I could build from these standard platforms. However, I do urge caution on this frontier. Building custom reports from scratch may be a pain, but they remain my most valuable reports. I can imagine this customize feature being incredibly useful in instances where you really do just need to add one or two more metric columns to a standard report, but I don’t think it should supplement the careful planning that typically goes into a custom report. Customize wisely, my analytical brothers and sisters.

Much to my delight, the new Analytics interface is beautiful and fast. With fresh new buttons, streamlined categorization, and new dashboard building options, it seems Google is finding that sweet spot where Analytics will please both the average user and the analytics guru alike.


Top New AdWords Features of 2012

It is no secret that AdWords is the cash cow of Google’s operation. Fortunately for businesses and firms involved with PPC advertising, that means a top priority for Google is to make sure that the AdWords system is efficient, powerful, and constantly improving.

To keep you up to date, we’ve compiled the top 3 AdWords features added by Google in 2012:

1.  Enhanced Ad Sitelinks

Sitelinks are a useful extension available for AdWord accounts that gives your ad more visibility by providing additional link options. They look like this:

With Enhanced Sitelinks, Google combines the other ads in your account with your existing Sitelinks to create a much more attractive ad:

To be eligible, you must rank in the top 3 ad positions on Google search and your account must contain active ads that are closely related to the Sitelinks in your campaign.

2.  More Automated Rules and Ability to Undo Changes:

Google listened to feedback from their AdWords users that Automated Rules needed to be more flexible and robust, so they rolled out two improvements:

  • Increased Rule Limit to 100
  • Added ability to undo changes made by a rule

Automated rules is a feature that lets you save time by scheduling automatic changes to your account.  With the increased rule limit and ability to undo changes, you have much more control over your account and can run a more efficient operation.

3. Automated Rules Now in My Client Center

In keeping with the Automated Rules theme, another great feature added by Google is the ability to create automated rules and functions across multiple accounts.

This feature allows users managing multiple AdWords accounts to set automatic rules that affect some or all accounts simultaneously.  While there’s significant risk involved in setting up automatic action across multiple accounts, we can’t deny the potential for saving time that this feature may have for AdWords users.


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Last night we headed over to The Company Lab for the second annual Will This Float? event to hear pitches from six entrepreneurial teams. It was a packed house with prizes including business services, a workspace at The Company Lab, and cash on the line.  Teams were judged by a panel of entrepreneurs and investors as well as the crowd vote.

Will This Float 2012 Presenters. Photo taken by Matt Baxter with Just Shoot Me Photography: http://justshootmephotography.net/

George Yu from Variable Technologies pitched his latest gadget, Node, a modular smartphone device that uses sensors to detect things like temperature, elevation and physical motion. He’s currently raising funding on Kickstarter and has already received attention from engadget.

To read more about the event and the teams who pitched, check out The Company Lab’s latest blog post, This Node Can Float.

Special thanks to Matt Baxter with Just Shoot Me Photography for letting us use his images in this post.


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Chattanooga’s Ultimate Outdoor Giveaway

How often do you find yourself describing Chattanooga to an out of town friend?  For me, I’m constantly bragging on Chattanooga and what we’ve got to offer to visitors and travelers of all types.

Yes, there are the cool tourist activities that you can read about on the billboards driving in, but there’s a whole other side to Chattanooga that most tourists will not be exposed to.  That is why we’ve teamed up with The Crash Pad and some of the best restaurants and destinations in town to create the most epic Chattanooga getaway imaginable!

The goal of this contest is to bring an outdoor and activity enthusiast to Chattanooga to take advantage of all the amazing stuff we have to offer.

The winning package will include free meals at the area’s best restaurants, choices from outdoor activities (Rock Climbing, Kayaking, and Hangliding), 3 nights free stay at The Crash Pad, tickets to other downtown Chattanooga attractions, and a portion of travel expenses proportionate to the cost of transit.

Dinner is paid for – Activities are taken care of – Itinerary is done. All you have to do is kill it.

To enter, visit the Crash Pad’s Facebook page and submit an essay or photo essay describing why and how you would best utilize your time spent in Chattanooga.  Along with the grand prize,  five submissions will be chosen at random to receive vouchers for a free private room or 2 Super Bunks at The Crash Pad.

Good luck and we can’t wait to show you a good time!


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1. This year, I will stop focusing on the numbers on the scale. I will stop focusing on keywords only when I write SEO content.

2. This year, I will do something active and physical every day. I will regularly add to and refresh the content of my site.

3. This year, I am finally going to get organized – my house, my office, and my life. I am finally going to start utilizing Google Analytics – to track and analyze my traffic, my users, and my conversion statistics.

4. This year, I will quit smoking once and for all. I will stop using Flash to create large or important sections of my website.

5. This year, I’m going to put myself out there and try to meet some new people. I’m going to kick my AdWords campaign into high gear, try some email marketing, and optimize my site every chance I get.

6. This year, I am going to start saving money. I am going to let professionals actively manage my AdWords account, and stop over-paying for keywords that are too competitive or that aren’t going to get me the customers I’m looking for.

7. This year, I am going to be on time wherever I go. I will use Google Calendars to give me reminders about important dates, deadlines and meetings.

8. This year, I am going to learn something new. I am going to try a different online marketing tactic to see if I can improve my results.

9. This year, I am going to indulge my artistic side. I’m going to create banners for my site and start using Display Networks to attract and re-target users.

10. This year, I am going to give some time or money to charity (This is one that should stay on the list). Check out Causeway.org if you need some ideas in the Chattanooga area!


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