October 22, 2013
How do you know if you’re remarketing well? This is a tricky campaign to measure, especially since it’s more likely to play a big part in assisted conversions compared to any other campaign. For ecommerce clients, the “Time to Purchase” report might help give you some insight into how remarketing compares to the typical conversion cycle for last-click conversions.
The “Time to Purchase” report (categorized under the Ecommerce Conversion reports) has two views: “Days to Transactions” and “Visits to Transactions.” These two reports together give you a sense of just how engaged remarketed users are within the conversion cycle.
Photo: Company A remarketing results showing low engagement.
In the above report to the left, 18.18% of remarketing transactions have occurred 7-13 days after the initial visit. However, we see to the right that most remarketing transactions occurred in less than 4 visits to the site. What we’re seeing here is that, potentially, one to two weeks can go by with few visits back to the site before a remarketed customer will convert. This company may be interested in trying to close that time gap with a more robust remarketing strategy.
Alternately in the example below, most remarketing transactions occurred less than 4 days after the initial remarketed visit, yet a significant portion of visitors come back to the site 7-25 times until they convert. These visitors are highly engaged for fewer days. The company below had remarketing results much like what’s shown above until we put an expansive remarketing strategy into place. Now remarketing brings in a significant portion of last-click conversions and assists in almost every AdWords conversion.
Photo: Company B remarketing results showing high engagement.
Take a look at your “Time to Purchase” reports. If it looks like you’re not getting much engagement through remarketing, it might be time to rework or start up a new strategy. If you’re not sure where to get started, let us know so that we can help.
October 10, 2013
The ecommerce industry has become a major part of worldwide consumerism and is now baked into popular culture and daily life. Companies like Amazon and Ebay are household names and often the first choice when something – anything – needs to be purchased.
Estimates place worldwide ecommerce sales at $1 trillion in 2012, a 26% increase from the previous year.
With ecommerce representing such a massive money-making opportunity with relatively few barriers to entry, it is no surprise that this industry experiences more disruption than many others – often leading to wild swings in consumer trends.
Here are 10 interesting facts and trends about ecommerce that you may not currently know:
- Pizza Hut was one of the first major brands to experiment with online commerce, starting in 1994.
- Ecommerce is predicted to represent 10% of all US retail by 2017.
- North Dakota, Connecticut, and Alaska lead all US states in ecommerce sales per capita.
- India is home to the fastest growing ecommerce market, and France is experiencing the slowest growth.
- 80% of the online population has used the internet to make a purchase, and 50% of the online population has purchased online more than once.
- ‘Apparel and Accessories’ is the fastest growing ecommerce sector of the 9 major categories.
- Although it launched in 1995, Amazon wasn’t able to turn a profit until 2003.
- 26% of all products added to cart are abandoned and never purchased.
- 44% of smartphone users admitted to “show-rooming” – They browsed products in brick-and-mortar stores, picked what they liked, then purchased online.
- During the third quarter of 2012, $4,423 was transacted via Paypal, per second.
September 10, 2013
Google Analytics offers incredible insights on your site visitors, and the data it provides helps you make the most optimal business decisions. That being said, there are countless items in Analytics that usually end up overlooked when a new site is launched. If you want the cleanest, most relevant data possible from your Google Analytics, here are four key items to pay attention to during your setup.
1. Site Search
An easily overlooked Analytics option, site search can provide invaluable data on how your users are utilizing your internal search. Setting this up is a very simple process. First, perform a search on your site and then look in the resulting URL for the term you searched for. The string between the “?” and and “=” is the query parameter. In the case of Delegator.com, the query parameter is “s”, as seen below.
Now that you know your query parameter, head over to the Admin panel in Google Analytics and click “View Settings” at the Profile level. Towards the bottom, you will see what’s in the screenshot below. Just check the box for “Do track Site Search”, enter your query parameter, click Apply, and you’re good to go!
2. IP Filters
Decisions are best made when backed by accurate, meaningful data. There’s no quicker way to muddle your Google Analytics data than to ignore its awesome filter options, specifically IP filters. A common best practice is to exclude the IP addresses of anyone on your team who is regularly on your site, so you’re not skewing your data.
To find out your IP address, just visit WhatIsMyIP.com and record the IP address it returns. Next, head over to the Admin panel in Google Analytics and click on “Filters” at the Profile level, then click on “New Filter”. Enter in a name for the filter and follow the layout in the screenshot below, inserting the IP address you recorded earlier. Then, just click save and you’re done! Repeat this process as needed for more employees or internal computers.
3. Linking AdWords & Webmaster Tools
As simple as these two items are, I’ve seen them overlooked time and time again in Analytics audits. If you don’t link your AdWords account to Analytics, you are flying blind on your AdWords spend with respect to on-site metrics and ecommerce data. Don’t be that guy – it’s foolish to ignore such juicy, free data. Google walks you through the process in very clear detail here.
While you’re at it, linking your Webmaster Tools is a very simple process as well, outlined here. This lets you view Webmaster tool data within the Analytics interface, which is a lot more streamlined and easier to navigate.
4. Missing/Inaccurate Ecommerce Tracking
There are few things more frustrating in Google Analytics than having no ecommerce data for an ecommerce website. Setting up ecommerce tracking is a tricky piece that will most certainly require a developer to help implement, but it is absolutely invaluable to your long-term success. If you don’t have crystal clear transparency on how much revenue your various traffic sources are driving to your site then you are making suboptimal decisions, plain and simple.
These four items only represent a small portion of what often gets overlooked with your average Google Analytics setup. There are countless things you can do with remarketing lists and custom metrics. Same can be said for custom dashboards, reports, and advanced segments. The moral of the story? Don’t be content with “Vanilla Analytics”. Get out there and make your GA data more accurate and relevant!
August 29, 2013
We’d like to congratulate Global Green Lighting President & CEO, Don Lepard, and the entire GGL team on a successful Grand Opening! We were proud to be a part of such an exciting day and enjoyed celebrating the Grand Opening event with other business leaders and elected officials.
GGL President & CEO, Don Lepard, cuts the ribbon with Gov. Haslam, GGL Vice President, Mack Davis, Rep. Chuck Fleischmann and Chattanooga Mayor Andy Berke.
Gov. Haslam, Mayor Berke and other elected officials listen to a training demo showcasing GGL’s lighting and wireless technology.
Gov. Haslam speaks during the Grand Opening Ceremony in front of GGL’s new manufacturing lines.
To read more about the event, see the Chattanooga Times Free Press or Nooga.com stories. For more information about Global Green Lighting, visit globalgreenlighting.com.
August 14, 2013
Calm down, reader. We’re not telling you to go out and buy goggles and an Erlenmeyer flask (but you can if that makes you feel fancy). The science of digital landscapes is grounded in one simple method: testing. As elusive as website testing may seem, it’s a method with important foundational principles.
Maybe you’ve known for years that your company should be testing its webpages, but you don’t know where to start. Some testing tools that are marketed as easy-to-use quickly turn complicated, and sometimes they don’t allow the full spectrum of testing that you’re looking for. In our experience as a digital marketing agency, platforms for testing are ever-evolving, but throughout our years of testing we’ve established some staple principles and approaches that anyone looking to improve their digital presence should follow.
1. Annotate Everything
Even if you don’t know what to do with Google Analytics data, annotations are a crucial piece to both effective testing and keeping track of your website history. If you ever think, “Should I annotate this?” the answer is usually, “Yes.” We often dig into old data looking for trends and would never be able to identify what kicked traffic up or down without a stream of relevant annotations.
2. Measure Results
With annotations in place, all you really have left is interpreting the data between and through these annotations. Figuring out what’s really going on with your site and attributing that to a cause will continue the beautiful cycle of testing. Maybe you changed the color of a button, and suddenly navigation to the page referred from the button click drops off. This information is just enough to start back at square one and try a different approach.
3. Form Realistic Hypotheses
Sometimes it’s hard to know what to test. As much as possible, let the data dictate what you test. Look for data drop-offs and low-engagement page elements. Rework huge eyesores, like walls of text and jarring readability roadblocks. Once you’re in the regular practice of measuring results, you’ll find yourself quickly collecting a pool of what to test and how to test it.
As a general rule, avoid forming hypotheses with “best practices.” Your site users are your own, and they don’t belong to A-list marketer/blogger Joe Schmo who wrote that post about always including purple unicorns in the footer. Nothing can inform what’s best for your site like your data does.
4. Use only SIGNIFICANT DATA
“How long should we test this?” I dub this the question of the year, every year. My response: “Until the data is statistically significant enough to draw a conclusion.”
Not everyone is a statistician. That’s okay. Just make sure you’ve got one on hand to check your conclusions. Interpreting data is not necessarily easy, so it’s best to leave any complicated analysis to the ones who can measure statistical significance.
5. Accept When You’re Wrong
Hypotheses are going to be wrong. Many tests will show you that you didn’t have it all figured out after all. Don’t let this make you feel like a failure, or like you don’t know your market well enough. There are too many factors outside of your control for you to always have a handle on how things should pan out. Being wrong in your assumption will ultimately land you on what does work. Let testing teach you about your audience. Relationships are hard!
We at Delegator know as well, if not better, than anyone else how difficult the entire testing process can be. We try our best to stick closely to these core principles and attitudes that we know will carry us through the frustrations, and, consequently, we land on many victories. Go ahead and make some adjustments. Approaching website improvements scientifically should alleviate some fears and uncertainty, and it’s best to remember that your website can ALWAYS be improved, no matter how great you may think it is. Just ask the data.
August 9, 2013
In today’s business culture, marketing can be costly. Social media has provided a means for free advertising if used effectively. To make sure you have a competitive edge, follow three easy steps for customizing your business’ Facebook page.
PERSONALIZE YOUR VISUALS
One of the first things that people will see on your business Facebook page is your cover photo, so it is important to make it both visually appealing and portray the bottom line of your business. If you are not aesthetically inclined, you may try choosing a vague image that can be overlaid with some text, such as your company’s tagline.
Keep in mind that the size of the cover photo is 851px x 315px. If the image is any larger, Facebook will crop it. If you are looking for a way to resize your image, try using a free app for Mac called ResizeIt. If you are working in Windows, you can resize images in Paint.
As for your profile picture, I recommend sticking with your company logo. This is what people are going to see when you like a new page or leave a comment. The image specifications are a little more complicated for a profile picture. The image needs to be 180px x 180px but Facebook will crop it to 160px x 160px, so make sure you have some white space around your logo to keep it from being cropped.
For our Delegator Facebook page, we resized one of the images from our website. It speaks about our services and our results driven structure.
CUSTOMIZE YOUR TABS
The next thing you want to do is customize your application tabs. Woobox.com has some great free options for doing this quickly. You can easily add a tab for Twitter, Youtube, Pinterest, and your blog.
Once you sign up for WooBox, it will prompt you to link your Facebook account. From here when you add things to WooBox, it will sync with your Facebook account. After you have added all the accounts you want, you should go back to Facebook and arrange your tabs. Keep in mind that you can only see three accounts in the main tab. Anything else you add will be hidden. You can swap your “Likes” tab and your “Maps” tab out for other accounts. The only one you can’t move is the “Photos” tab.
The tabs on this page were easily customized using Woobox.
PUMP UP YOUR CONTENT
Finally, it is important that your content is interesting and informative. Start with the summary under the profile picture. What does it portray about your business? This is a great spot to add a link to your website.
Next, make sure the About info, Basic info, and Contact info are filled out and up-to-date. This will make it easier for potential clients or customers to contact you. In order to keep users engaged, make sure you post a couple times a week at a minimum. If you are looking for ideas of what you should post, consider your blog posts or tips for your customers.
August 2, 2013
Chances are, you’ve never heard of Captain Ron – and that’s a shame. The movie was a box office bust in 1992 when it was released but, critics aside, many people now regard it as a classic that came well before it’s time.
The basic backstory is that Martin Harvey (Martin Short) inherits a yacht formerly owned by Clark Gable. Not wanting to pay the hefty fee for a boat mover and wanting a vacation from his hectic life, he convinces his family to go with him and help sail the boat back to Miami from the tiny island of Ste. Pomme de Terre. Kurt Russell plays the lead character, Captain Ron, who gets recruited to sail them back to Miami while teaching them the ins and outs of sailing on the big ocean. They quickly learn what an interesting character Captain Ron is and that they’re in for one hell of a trip.
If you’re one of the unfortunate few who haven’t seen this movie, it’s worth the watch – at least once. There are so many memorable quotes, most of which come from Captain Ron. I’ll be walking you through three of my favorite “Captain Tips” that can easily be applied to Google AdWords.
Within the first five minutes of meeting Captain Ron we begin to learn of his storied past. Martin’s son, Ben, asks Captain Ron how he lost his left eye. The picture below is the beginning of Captain Ron’s story that follows.
What can we takeaway from this comical moment? Always do your keyword research. Whether you’re setting up a new AdWords account or adding new campaigns and ad groups to a pre-existing one, be sure to thoroughly research your keywords and target market with the Google Keyword Planner. If you don’t adequately know your target audience, what they are searching for, and the underlying reasons why, you’ll be fighting a losing battle when it comes to writing relevant ads that will actually trigger them to click on your ad.
A few minutes after the prior scene, Captain Ron comes to the unfortunate realization that he forgot to set the e-brake on “his buddy’s car” he arrived in on the pier. With the car currently resting underwater at the end of the dock, it’s no surprise that Captain Ron is quick to want to cast off from Ste. Pomme de Terre. He begins prepping the boat to set sail despite the fact that he’s been with the Harvey family all of five minutes. During this frantic prep, Martin’s wife says “Wait a minute, we don’t even know if this thing is safe or not!”. Captain Ron is quick to deliver this humorous retort.
The lesson here? With AdWords, you can do all the initial research you want but the only real way to see which keywords or ads are going to perform better is to get them out there in the wild and give them ample time to collect data which you can analyze. Be sure to outline your testing goals beforehand and decide on how you want to utilize ad rotation, that is, whether you want to optimize for clicks, conversions, or always rotate ads evenly. Test everything from the headlines, to ad copy, to the display URL. Be sure you have a strong Call-to-Action. Once you’ve done this, give the ads ample time to run, usually between 15-45 days depending on the industry and your ad spend. If you’ve followed all of these steps, the best performing ads will all but choose themselves.
A little while later on, Captain Ron and the Harvey family are docked at the fictional island of St. Haag for the night. Captain Ron and Ben decide to enjoy the evening with a little game of Monopoly. Captain Ron suggests that they put a little money into the game to make things more “interesting”. Much later that night, we cut back to their game in progress as Ben rolls and lands on one of Captain Ron’s properties. “Hah! Three houses – that’s $375 -that’s thirty-seven cents.” Ben dejectedly responds with, “Well…that’s half the money I have left.”
This is probably my favorite quote of the whole movie. The only way to truly get better at something is to get out there and start doing it yourself – the same holds true with AdWords. You’re bound to make mistakes along the way but rather than being discouraged, own your mistakes and learn from them. Get better. AdWords is a constantly evolving landscape. Even the best AdWords managers have to continually invest time to keep up with the latest changes by Google. This is good news for newcomers – they can hit the ground running on a clean slate without having to “forget the wrong” when Google pulls a complete 180° with certain items such as Enhanced Campaigns. If you happen to be a newcomer to AdWords and are looking to get started, here’s a great resource to set you in the right direction.
July 16, 2013
You’ve heard the hype surrounding our town and its technological advantage. We are home to a 600 square mile gigabit grid capable of delivering 1000 Mbps, up and down, to every man, woman, and child in this city.
That being said, this advanced infrastructure isn’t a competitive advantage in and of itself. It is only as advantageous as we make it, based on how we use the network.
Fortunately, we’ve already got our nose to the grindstone:
GIGTANK is a Chattanooga based tech incubator that allows businesses to pilot their concepts on a living city-wide gigabit grid. Now in its second year, GIGTANK is starting to successfully spin out businesses that are taking advantage of our infrastructure.
Why does it matter that GIGTANK exists?
Because this is the wild west of technological advancement. No one actually knows what the best uses of large scale gigabit connectivity are. It is easy to speculate that healthcare or entertainment will be drastically affected by increased bandwidth, it remains speculation until someone actually takes a gigabit application to market.
The lack of a prescribed outcome for gigabit development is what is so exciting about being in this position. We’ve got a massive asset, and no one is telling us exactly how we should use it.
Here are a few examples of businesses being built in Chattanooga using a gigabit backbone:
Aircart – A retail solution enabling grocery shoppers to scan and checkout through their smartphone.
FwdHealth – Progressive Snapshot for the health industry. Uses available API’s to integrate popular wellness applications and trackers into one simple UI.
HutGrip – Aims to enhance product feedback and automate manufacturing processes / facility management for small to medium-sized businesses.
Mira – A tool to revolutionize window shopping by creating an interactive panel that allows retailers to dynamically modify product displays in real time.
Sisasa – A mobile application to help young adults reach their savings and financial goals.
Tidbit.co – A mobile education tool that makes it easy for anyone within an organization to publish training content for employees, customers, and partners.
WeCounsel – A HIPAA compliant, cloud based platform that connects mental health professionals to their clients and colleagues online.
You can come see GIGTANK businesses on full display during demo day on August 6th, 2013. Request your invite here
June 21, 2013
It’s been just over a month now since Google rolled out Penguin 2.0 and many people are still left wondering – just how big of an impact did it have on search results?
We just finished updating our free SEO tool, AlgoSleuth, so you can check your site and see what was won or lost with the biggest algorithm update thus far this year. AlgoSleuth uses the Google Analytics API and Google Docs to provide a quick snapshot of your site’s Google organic traffic over the past two and a half years and highlights the updates that positively and negatively affected your site traffic along the way. As long as interest in the tool remains high, we will continue to update it well into the future with all major algorithm changes acknowledged by Google.
If you have any questions or feedback, feel free to leave us a comment below!
June 13, 2013
If you manage an AdWords account, chances are you’ve been hearing about enhanced campaigns for awhile now. Google first rolled out the enhanced campaigns “upgrade” in February of this year. Many of you may have already transitioned your campaigns and are ready for the mandatory switch to enhanced campaigns that will happen on July 22nd. If you’ve been waiting to upgrade or haven’t heard much about this major change to the AdWords platform – don’t delay! Now is the time to upgrade.
What Are Enhanced Campaigns?
Enhanced campaigns are arguably the biggest change to the AdWords interface since its inception – at least this is what the Google reps have preached on the many webinars we’ve attended.
So what are they exactly? According to Google, the idea behind enhanced campaigns is to give users “the ability to manage bids across devices, locations, and time of day – all from a single campaign by using bid adjustments.” Remember when Google was pushing separate mobile and desktop campaigns, urging AdWords managers to replicate their desktop campaigns and target the ever-growing population of mobile searchers? Well, throw that out the window. Now Google wants everything in one campaign, so “you can get the right message to the right person at the right time at the moment it matters most.”
Why Should I Transition Now?
Because, time is running out! If you don’t transition yourself, Google will do it for you on July 22nd. There is no way around this. I would much rather be the one transitioning my clients’ accounts than leaving it up to an automated flip of the switch when the time comes. (Ignore our advice at your own peril – Google outlines the defaults here.)
If that’s not enough to convince you, you may also lose your sitelinks extensions if not upgraded properly (which may cost you clicks and lower your CTR).
How Can I Transition My Campaigns?
There are two ways to upgrade:
- Manually upgrade each campaign from a legacy campaign to an enhanced campaign, or
- Use Google’s Upgrade Center. At Delegator, we had transitioned the majority of our clients to enhanced campaigns before the Upgrade Center was rolled out, so we stuck with option 1 and manually upgraded our client’s campaigns.
While I won’t get into the nuts and bolts of how to specifically transition in this post, I will say that before you get started, we recommend making a full backup of your account from AdWords Editor. This will protect you just in case anything were to go wrong during the transition. The biggest factor, in my opinion, of how to transition depends largely on whether or not you broke out mobile and desktop into separate campaigns (meaning you have 2 identical campaigns where the only difference is the device that they target). To learn more about how to best transition, I recommend checking out the AdWords Help Center and downloading the Help Guide .pdf at the bottom of the page.
If you have any questions about how to transition your account or would like to talk about how Delegator can help with this process, please don’t hesitate to ask!