The storms and tornadoes that passed through Tennessee, Alabama, Georgia, Mississippi and several other states on Wednesday created a path of destruction that is still hard to comprehend.  In some areas rescue efforts are still underway, and the cleanup and grieving for the loss of life is just beginning.

The remains of a home in Ringgold, GA. Photo by Dan Henry of the Chattanooga Times Free Press

I’ve never seen anything like it. When the power went out Wednesday, the phone lines were down, and I couldn’t make any outgoing calls on my cell phone, I had one source of information.  I was constantly refreshing my Twitter stream on my phone to get the latest updates on the storm and following hashtags like #CHAwx.

Based on the tweets from our local Chattanooga reporters, The Weather Channel, and citizens reporting what they were seeing, I was getting real-time updates every second.  The fact that local news organizations (@WRCB, @NoogaNews, @newschannelnine and others) and their individual reporters embraced the hashtag, gave the community a place to follow and track what was happening as the news rolled in.  Since tens of thousands of us were without power (and still are), it was imperative that we were able to receive updates and communicate quickly what was happening.

Speaking of power, EPB (Electric Power Board) continues to do a great job of working as fast as they can around the clock to restore power, repair downed power lines, and remove trees.  After the first round of storms passed through, my grandmother called saying there were lines laying across her backyard.  She was having trouble getting calls through to EPB.  After I unsuccessfully tried calling, I noticed they were taking information on their Twitter page (@EPB_Chattanooga) and replying as best they could to people who were reporting lines down.

Once Thursday morning arrived, hashtags like #CHAhelp for the Chattanooga metro area and #CLEhelp for Cleveland, TN began carrying information about where volunteers and supplies were needed.  As the cleanup continues, I’m continuing to see updates today.  Thanks to the United Way (@UnitedWayChatt) I have been able to look at their web page of resources, requests, and needs that are being updated frequently.

If you know of other resources or needs in our area, please leave them in the comments below.  And if you used Twitter as a resource during the storms, I’d love to hear your story.


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4 Responses to “How the Community Used Twitter During The Storms”

  1. Jon Moss says:

    Good post! Twitter has become the modern day version of the police/fire scanner. Here’s a post on how Chattanoogans used social media during the storms last month.

    http://mmlabs.biz/2011/03/how-a-smart-city-chattanooga-uses-social-media-during-crisis

  2. Came over to read the blog post and found my tweet as an example. It felt as though I didn’t put my phone down all day. The coverage was amazing and I used it to find out what was going with friends and stay up to date on warnings so I would know exactly when to take cover. It was indispensable. This is the ideal example of the power of Twitter for those who claim they just don’t get it.

  3. Kim Sunshine says:

    In Bradley County we were without power. Once we got to electricity, the best information was coming through Twitter. Pictures, Videos, Comments in real time. I am so glad Twitter is available and so many people are learning how to use this powerful resource. We compiled a list of some information coming from all areas. Our area was not being reported on as frequently as others in the national media. For local info for #Chawx #Clevwx visit http://on.fb.me/fuzQdO

    Kim Sunshine
    Bradley County Resident
    Owner
    http://www.whatsyourdeal.com

  4. I can’t help but think about the quote I read from Joshua Schachter (founder of Delicious) recently. He said, “I think the vast majority of people don’t understand what tagging is.” – http://www.cnn.com/2011/TECH/social.media/04/29/delicious.schachter/

    Twitter is such a valuable resource, but yet it is very poorly understood by the masses.

    I see an ever increasing digital divide between people that use technology in their everyday lives and people that don’t get it.

    I’m not sure what that means for our society as a whole, but I know I’m always looking forward to what will happen in the future.

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